Mission, Vision, & Organizational Values

Our organizational values reflect what is truly important to us. They are the standards to which we hold ourselves accountable and the principal beliefs that inspire our behavior, define our culture, and propel us towards our vision of “Serving together…dedicated to excellence”, as well as our mission to “Safeguard and Serve”.


Effective communication is the foundation for any successful organization. We provide clear, concise, relevant and timely information to our internal and external customers. We promote active listening as well as an open and honest environment designed to cultivate new ideas and encourage feedback.

Service Excellence

To serve with excellence is to be committed to customer satisfaction by assisting internal and external customers respectfully, courteously, promptly and competently with the highest level of professionalism, honesty and integrity. We model behaviors that promote a peaceful and productive work environment. Sustaining service excellence requires innovation. We value creativity and the ability to adapt to change as we strive for improved efficiencies and effectiveness.

Education & Training

Through personal and professional growth, we will continue to develop and maintain the essential knowledge and skills to perform our duties to the best of our abilities. We accept responsibility for our mistakes and turn them into learning opportunities.